The Pitfalls of Employee Monitoring Through Microsoft Teams
In an age of hybrid work, Microsoft Teams and similar tools have become the backbone of workplace communication. However, a concerning trend has emerged: employers using these platforms to monitor employee status, such as tracking “Available,” “Away,” or “Offline” indicators. While productivity is a valid concern, this practice raises several red flags.
Erosion of Trust
Trust is the foundation of any productive workplace. When employees feel they are under constant surveillance, it can lead to resentment and disengagement. The assumption that someone’s “Away” status equates to slacking off overlooks the complexity of modern workflows, where productivity isn’t always tied to presence.
Encourages “Performative Productivity”
Monitoring status indicators can push employees to prioritize appearing active over genuine output. This might result in behaviors like unnecessary mouse movements or avoiding legitimate breaks, which are essential for mental well-being.
Ignores the Value of Deep Work
Many tasks require deep focus, which often means stepping away from chat notifications or appearing “Offline.” Penalizing employees for not being visibly online undermines their ability to produce high-quality work.
Legal and Ethical Implications
Depending on jurisdiction, excessive monitoring may infringe on employee privacy rights. Beyond legality, it sends a message that employees are not trusted, fostering a toxic work environment.
Overlooks Outcomes in Favor of Optics
Great teams are built on results, not real-time availability. Focusing on deliverables, rather than who is “Available” at any given moment, leads to a healthier, more effective workplace.
A Better Approach
Instead of relying on status monitoring, foster a culture of clear communication, mutual trust, and flexibility. Set expectations for deliverables and empower employees to manage their time effectively. Leaders should focus on outcomes rather than optics, ensuring employees feel valued for their contributions—not their green status icon.
Let’s build workplaces that prioritize trust, respect, and productivity over surveillance. After all, the best work happens when employees feel trusted and empowered to succeed.
